Ecoles de qualité pour passer le PMP (en Anglais) Ce sujet contient 0 réponse, 1 participant et a été mis à jour pour la dernière fois par Pascal Le Deley, le il y a 4 années. Affichage de 1 message (sur 1 au total) Auteur Messages 15 mai 2019 à 9 h 05 min #12892 Pascal Le DeleyMaître des clés Schools of Quality Deming (Dr. Edwards) Constancy of purpose for improvement (from top management 85%) Cease dependence on mass inspection Deming’s wheel Plan Do Check Act (PDCA) Feigenbaum (Dr. Armand) Total Quality Control (TQC) Kaoru Ishikawa (7 tools) Data tables (tick charts), Pareto, cause-effect diagram (fishbone -), trend, histograms, scatter diagrams, process control charts. Taguchi approach (3 principles) Quality designed into the product, not inspected into. Built-in Quality, not bolt-on. Design of experiments (Tagushi method) utilizes a process to determine the best mix of variables or ingredients to produce the desired result. Quality is best achieved by minimizing the deviation from a target. Product should be designed to be immune to uncontrollable environmental factors. Loss Function: the cost of quality should be measured as a function of deviation from the standard and the losses should be measured system-wide. Juran (Dr. Joseph M.) Managerial breakthrough Quality trilogy Quality planning Quality improvement Quality control Fitness for use Crosby (Phillip B.) ‘Quality is free’ Zero defects – « do it right the first time » Four absolutes of quality management Conformance to requirements Prevention not appraisal Zero defects as quality standard Quality is measured by the price of non-conformance Continuous improvement (Kaizen) : amélioration par petits pas / pas-à-pas. Just In Time manufacturing Waste reduction (7 MUDA: production, waiting, transportation, processing, stocks, motion, defects). Total Quality Management Excellence Customers Processes Continuous improvement Employees Impacts of poor quality Increased costs Decreased productivity Increased risk and uncertainty Quality standards ISO: international standard EFQM: european standard Malcolm Baldridge award: US standard 7 areas : leadership, strategy, customer focus, analysis, people, process, business. Auteur Messages Affichage de 1 message (sur 1 au total) Vous devez être connecté pour répondre à ce sujet. Connexion Identifiant: Mot de passe: Rester connecté Connexion